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Customer Support


At The Vault, we value our customers and are always here to help. If you have any questions or concerns, our dedicated customer support team is available to assist you. Just click the button below to start a chat with one of our friendly representatives or emaill us at thevaultshoponline@gmail,.com

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MON-FRI: 8am to 5pm

Chat With Us

Our representatives and advisors are available to chat with you seven days a week, from 8am to 5pm. We're always here to help!

If you prefer to reach out to us through email, please fill out the form below and we'll get back to you as soon as possible.


Get In Touch

Thank You For Contacting Us!

Frequently Asked Questions

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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